Client Service Team Administrator
Are you a detail-oriented and organised professional ready to support a dynamic client service team? If so, we’d love to hear from you!
We are an award-winning healthcare communications agency that specialise in creating meaningful, innovative solutions to improve lives, whether through patient engagement, clinical trial support, or healthcare communications. Collaboration, sustainability, and a strong focus on people are at the heart of everything we do.
As Client Service Team Administrator you’ll be a key part of the client service team, keeping everything running smoothly behind the scenes. From managing important admin tasks to collaborating with the team, your eye for detail and Excel know-how will help us deliver top-quality work for our clients while keeping things efficient and stress-free.
Key responsibilities
Project administration and financial support
- Pull reconciliation reports to support the wider team in forecasting and financial tracking, enabling accurate client project management
- Create budget estimates, scopes of work and time summaries for client projects
- Monitor and manage print requests, coordinating with internal teams and updating clients on progress
- Perform final quality checks on all client deliverables before sharing with clients
- Be solution-focused and stay proactive in addressing any client challenges that may arise
Team and client support
- Provide administrative support across the entire client service team to ensure smooth day-to-day operations
- Attend client meetings as required and take clear, concise meeting minutes for effective project follow-up
- Help create a positive and supportive team atmosphere by staying upbeat, working collaboratively, and encouraging a culture of respect and open communication
Key skills and experience
- Strong proficiency in Excel
- Excellent attention to detail
- Ability to multitask, prioritise, and manage multiple projects simultaneously
- Proven organisational and time-management skills
- Strong written and verbal communication skills
- Previous administrative experience within a fast-paced agency or client service environment is advantageous.
Essential attributes
The ideal candidate will be detail-oriented, highly organised, and adept at managing multiple tasks with accuracy. They will play a key role in supporting the delivery of exceptional client service through strong administrative and project management skills.
Thriving in a fast-paced environment, they will support a dynamic team while building effective relationships at all levels. As a collaborative team player, they will embody the company’s values, vision, and culture in all aspects of their work.
Our unique culture combines flexibility and trust with a commitment to nurturing our team. We offer a competitive benefits package, including a starting allowance of 20 days’ holiday (rising to a maximum of 25 days for long service, plus shut down between Christmas and New Year and a day off for your birthday, both in addition to annual leave), pension, private healthcare for you and your family, investment in your professional development, and annual free trainers! If you are looking for a change, or simply want to join an award-winning company that makes a difference, let’s talk.
Upload your CV and covering letter
If you have any questions about the role or Cuttsy+Cuttsy, don’t hesitate to get in touch via email: katemccabe@cuttsyandcuttsy.com
Your Work-Life Balance
We believe in living the value and culture of our company and very much promote a healthy work-life balance for all the team. The following benefits contribute to this:
We believe that what’s important is not when and where we work, but how and what we achieve, so talk to us about what you are looking for
Guidance against working too many hours in the week — something which is usually against the marketing agency norm
Each month we donate through Ecologi to offset the carbon we produce in both our personal and professional lives
Where will you be working?
As our team continues to grow, we ran out of desk space! This meant we needed to take the next step in finding ourselves a new home. As a result, we were very excited to secure a fantastic new office space at ‘The Works’ in Sawston.
