Senior Account Manager
Are you looking for your next challenge? If so, we can't wait to hear from you.
We are an award-winning healthcare communications agency that specialise in creating meaningful, innovative solutions to improve lives, whether through patient engagement, clinical trial support, or healthcare communications. Collaboration, sustainability, and a strong focus on people are at the heart of everything we do.
As Senior Account Manager you'll be a trusted advisor to our clients, playing an important role in our success by building client relationships, driving strategic plans, tackling exciting projects and exceeding expectations. You’ll be someone with strategic thinking, outstanding client relationships and problem-solving skills.
You’ll take ownership of clients and projects and play an active role in driving the business forward.
Key responsibilities:
Client relationship management
- Build and nurture strong, long-term relationships with key clients at a strategic and operational level, acting as a peer-to-peer trusted advisor
- Collaborate with clients to understand their goals and challenges, ensuring our services align with their needs
Strategic account management
- Create and implement strategic account plans to exceed client expectations and objectives
- Ensure the delivery of high-quality services on time and within budget
- Collaborate with creative, content, strategy, and project management teams to provide innovative and impactful solutions to client briefs
- Ensure regular project debriefs are conducted to assess progress and improve client relationships
Business development
- Retention and growth of designated accounts, identifying and driving organic growth opportunities
- Support on RFPs and pitch presentations as well as new business opportunities
- Create thought leadership posts and attend conferences/events on behalf of the company as part of the company's strategic marketing plan
Financial management
- Lead and oversee client financial management, including accurate budget estimates, reconciliations, invoicing, and forecasting, as well as identifying and managing changes of scope
Team collaboration
- Mentor junior team members, delegating where appropriate for their development. Provide guidance and support in their daily tasks and project management
- Create a supportive and motivating work environment that encourages personal growth and teamwork, role modelling behaviours to support their success
Problem-solving and project management
- Be solution-focused and stay proactive in addressing any client challenges that may arise
- Team up with cross-functional colleagues to resolve project-related issues, ensuring the best possible outcomes for our clients
Key skills and experience
- Degree in Life Sciences, Communications, or Marketing
- 3 years+ of strategic account management experience, particularly in healthcare communications
- A strong background in client relationship management and the pharmaceutical or healthcare industry
- Proficiency in multichannel solutions (online and offline) and project management
- Excellent communication, negotiation, and presentation skills
- Proven track record of driving client satisfaction and managing complex accounts
- 1 year+ mentoring experience
Essential attributes
A strong candidate will be a strategic and creative thinker with exceptional organisational, time, and financial management skills. They will remain calm, proactive, and flexible under pressure while demonstrating exceptional communication, negotiation, and presentation abilities. Thriving in a fast-paced environment, they will be detail-oriented, meet deadlines, and adapt to changing business needs with ease. They will excel at building effective relationships at all levels, working collaboratively as a strong team player, and upholding the company’s values, vision, and culture.
Our unique culture combines flexibility and trust with a commitment to nurturing our team. We offer a competitive benefits package, including a starting allowance of 20 days’ holiday (rising to a maximum of 25 days for long service, plus shut down between Christmas and New Year and a day off for your birthday, both in addition to annual leave), pension, private healthcare for you and your family, investment in your professional development, and annual free trainers! If you are looking for a change, or simply want to join an award-winning company that makes a difference, let’s talk.
Upload your CV and covering letter
If you have any questions about the role or Cuttsy+Cuttsy, don’t hesitate to get in touch via email: katemccabe@cuttsyandcuttsy.com
Your Work-Life Balance
We believe in living the value and culture of our company and very much promote a healthy work-life balance for all the team. The following benefits contribute to this:
We believe that what’s important is not when and where we work, but how and what we achieve, so talk to us about what you are looking for
Guidance against working too many hours in the week — something which is usually against the marketing agency norm
Each month we donate through Ecologi to offset the carbon we produce in both our personal and professional lives
Where will you be working?
As our team continues to grow, we ran out of desk space! This meant we needed to take the next step in finding ourselves a new home. As a result, we were very excited to secure a fantastic new office space at ‘The Works’ in Sawston.
